Return and Refund Policy

At Xavier Trav, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below:

1. Eligibility for Returns

• You may return items within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in resalable condition.
• The following items are non-returnable:
  • Customized or personalized products
  • Gift cards
  • Downloadable software products

2. Return Process

To initiate a return:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once authorized, securely package the item and include a copy of your order confirmation.
3. Ship the item back to us at the address provided by our customer service team.

3. Refunds

• Refunds will be processed within 14 days of receiving your returned item.
• Refunds will be issued in cash (due to our cash-on-delivery policy) .

4. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.
• Original shipping fees are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.